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Financial Assistance

Rates

Payment Difficulties?

If you are unable to make payment by any of the above options by the due dates or if you are experiencing financial difficulties, alternative payment arrangements (via Direct Debit) can be made.

The City recognises that some ratepayers may be experiencing significant financial hardship and has adopted a Financial Hardship Policy for ratepayers affected.
Find out more about this crisis relief here.

If you need assistance with payment of your rates, please call our Rates Department on (08) 9257 9999 to discuss your eligibility and a repayment plan. The total Rates & Services debt would need to be finalised by 28th February 2023 where possible.

For this alternative method of payment please follow the steps below:

  • Step 1: Contact the City Rates department who will be able to advise on the recommended amounts based on your rates notice. A Direct Debit Authorisation Form will then be sent to setup the direct debit. (Weekly/Fortnightly/Monthly Payments only)
  • Step 2:  Fill in and sign the provided Direct Debit Authorisation Form provided by the City Rates department. Submit the completed form via one of the following methods:
    • By Email: rates@kalamunda.wa.gov.au
    • By Fax: (08) 9293 2715
    • In Person: Administration, 2 Railway Road, Kalamunda Office hours: Monday - Friday 8.30am - 5.00pm
    • By Post: City of Kalamunda, PO Box 42, Kalamunda, WA 6926
  • Step 3: Upon receipt of the authorised Direct Debit form, a Rates Officer will contact you to confirm the set up and discuss any further queries.

Concessions

If you own and occupy a property in the City of Kalamunda, as at 1 July each financial rating year, you may be entitled to apply for a concession on your Rates and Emergency Services Levy.  To be eligible to apply, you must also be a holder of one of the following cards: 

  • a WA Seniors Card Register Options  · WA Seniors Card, 25% off Rates or up to the capped amount of $100 and 25% off ESL no capping.  Unable to defer any Rates, Emergency Service Levy or Service charges. 
    OR
  • a Commonwealth Seniors Health Card (CSHC) with a WA Seniors Card Commonwealth Seniors Health Card - Services Australia, 50% off Rates or up to the capped amount of $750 and 50% off ESL no capping.  Can defer Rates, Emergency Service Levy if 100% concession entitlement applies. The Rates payer who defer their rates and ESL must pay all other service charges each financial year. OR
  • a Pensioner Concession Card Pensioner Concession Card - Services Australia or a State Concession Card State Concession Card | Western Australian Government 50% off Rates or up to the capped amount of $750 and 50% off ESL no capping.  Can defer Rates and Emergency Service Levy if 100% concession entitlement applies.  Pensioners who defer their rates and ESL must pay all other service charges each financial year. 

You can apply for a concession online or over the phone to the Water Corporation by telephoning 1300 659 951.  The effective date of the concession will be the date you apply.  If there are any changes to your card’s eligibility, the ownership and/or occupancy of the property or name/s you are required to reapply with current details to prevent cancellation of your concession. 

For further information please contact the Rates Department on (08) 9257 9999 or email us rates@kalamunda.wa.gov.au  

 

© City of Kalamunda 2026