FOGO FAQs

FAQs

Welcome to our FOGO (Food Organics and Garden Organics) FAQ page!
Here, you'll find answers to common questions about our new FOGO service, designed to help you manage your household waste more sustainably and effectively.

Getting to know FOGO

What happens on my bin rollout day?

Put your bin out on your usual bin day.
After the bin has been emptied, the general waste bin will have a lid swap to a lime-green lidded bin. This becomes the 240L FOGO lime-green lidded bin.
DO NOT bring your dark-green lidded bin in until the lid has been swapped to a lime-green lid (could be as late as 6pm).
A 140L red-lidded General Waste bin will be delivered.
Inside the smaller red-lidded bin, there will be a Kitchen Caddy, a set of compostable liners (150 pack) and more information including the Waste & Recycling Guide with the Calendar included in the guide.
There will be no change to the 240L Recycling Bin.
You can then use your new bins and kitchen caddy straight away.
The following week, you can put out your 240L lime-green lidded FOGO and yellow-lidded Recycling bin – starting the new cycle of bin collections. To double-check, you can refer to the Area One or Area Two calendar in your Waste & Recycling Guide.

Keep an eye out for your FOGO postcard in the mail that will let you know which week we will be coming to your street to swap the lids and deliver your new bin.

E Character placing food scraps in FOGO bin

Bin Use and Contents

What happens on my bin rollout day?

Put your bin out on your usual bin day.
After the bin has been emptied, the general waste bin will have a lid swap to a lime-green lidded bin. This becomes the 240L FOGO lime-green lidded bin.
DO NOT bring your dark-green lidded bin in until the lid has been swapped to a lime-green lid (could be as late as 6pm).
A 140L red-lidded General Waste bin will be delivered.
Inside the smaller red-lidded bin, there will be a Kitchen Caddy, a set of compostable liners (150 pack) and more information including the Waste & Recycling Guide with the Calendar included in the guide.
There will be no change to the 240L Recycling Bin.
You can then use your new bins and kitchen caddy straight away.
The following week, you can put out your 240L lime-green lidded FOGO and yellow-lidded Recycling bin – starting the new cycle of bin collections. To double-check, you can refer to the Area One or Area Two calendar in your Waste & Recycling Guide.

Keep an eye out for your FOGO postcard in the mail that will let you know which week we will be coming to your street to swap the lids and deliver your new bin.

Bin Logistics and Practicalities

What happens on my bin rollout day?

Put your bin out on your usual bin day.
After the bin has been emptied, the general waste bin will have a lid swap to a lime-green lidded bin. This becomes the 240L FOGO lime-green lidded bin.
DO NOT bring your dark-green lidded bin in until the lid has been swapped to a lime-green lid (could be as late as 6pm).
A 140L red-lidded General Waste bin will be delivered.
Inside the smaller red-lidded bin, there will be a Kitchen Caddy, a set of compostable liners (150 pack) and more information including the Waste & Recycling Guide with the Calendar included in the guide.
There will be no change to the 240L Recycling Bin.
You can then use your new bins and kitchen caddy straight away.
The following week, you can put out your 240L lime-green lidded FOGO and yellow-lidded Recycling bin – starting the new cycle of bin collections. To double-check, you can refer to the Area One or Area Two calendar in your Waste & Recycling Guide.

Keep an eye out for your FOGO postcard in the mail that will let you know which week we will be coming to your street to swap the lids and deliver your new bin.

Recycling and Other Bin Considerations

What happens on my bin rollout day?

Put your bin out on your usual bin day.
After the bin has been emptied, the general waste bin will have a lid swap to a lime-green lidded bin. This becomes the 240L FOGO lime-green lidded bin.
DO NOT bring your dark-green lidded bin in until the lid has been swapped to a lime-green lid (could be as late as 6pm).
A 140L red-lidded General Waste bin will be delivered.
Inside the smaller red-lidded bin, there will be a Kitchen Caddy, a set of compostable liners (150 pack) and more information including the Waste & Recycling Guide with the Calendar included in the guide.
There will be no change to the 240L Recycling Bin.
You can then use your new bins and kitchen caddy straight away.
The following week, you can put out your 240L lime-green lidded FOGO and yellow-lidded Recycling bin – starting the new cycle of bin collections. To double-check, you can refer to the Area One or Area Two calendar in your Waste & Recycling Guide.

Keep an eye out for your FOGO postcard in the mail that will let you know which week we will be coming to your street to swap the lids and deliver your new bin.

Personalised and Special Circumstances (Troubleshooting)

What happens on my bin rollout day?

Put your bin out on your usual bin day.
After the bin has been emptied, the general waste bin will have a lid swap to a lime-green lidded bin. This becomes the 240L FOGO lime-green lidded bin.
DO NOT bring your dark-green lidded bin in until the lid has been swapped to a lime-green lid (could be as late as 6pm).
A 140L red-lidded General Waste bin will be delivered.
Inside the smaller red-lidded bin, there will be a Kitchen Caddy, a set of compostable liners (150 pack) and more information including the Waste & Recycling Guide with the Calendar included in the guide.
There will be no change to the 240L Recycling Bin.
You can then use your new bins and kitchen caddy straight away.
The following week, you can put out your 240L lime-green lidded FOGO and yellow-lidded Recycling bin – starting the new cycle of bin collections. To double-check, you can refer to the Area One or Area Two calendar in your Waste & Recycling Guide.

Keep an eye out for your FOGO postcard in the mail that will let you know which week we will be coming to your street to swap the lids and deliver your new bin.